Budsbow Flowers

Cancellation & Refund Policy

Budsbow Flowers | Bengaluru, Karnataka

Cancellation & Refund Policy

At Budsbow Flowers, we take great care in preparing fresh flowers, floral arrangements and gifts. We want every customer to enjoy a beautiful gifting experience.

1. Order Cancellation

Customers may request cancellation by contacting our support team as soon as possible after placing an order.

Cancellation requests are subject to the order status and whether preparation has started.

Orders that have already been prepared or dispatched may not be eligible for change-of-mind cancellation.

2. Same-Day Orders

Same-day delivery orders may be prepared shortly after confirmation.

Cancellation requests must be made before preparation begins. Once preparation has started, cancellation may not be possible.

3. Custom Orders

Custom bouquets, personalised floral arrangements, corporate orders and event decorations are prepared according to individual requirements.

Cancellation eligibility depends on the preparation stage, materials already purchased and any specific terms agreed with the customer.

4. Fresh Flowers

Fresh flowers and floral arrangements are perishable products.

We generally do not accept change-of-mind returns after delivery.

This does not affect customers' rights under applicable law for damaged, defective, incorrect or otherwise non-conforming products.

5. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact Budsbow Flowers as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product, where possible

We will review the concern and provide an appropriate resolution.

6. Refunds

Approved refunds will be processed through an appropriate payment method, generally the original payment method where available.

The applicable refund amount and expected processing timeframe will be communicated to the customer.

Payment gateway and banking processing times may vary.

7. Replacements

Depending on the circumstances, we may arrange a replacement, refund or another suitable resolution in accordance with applicable consumer rights.

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